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How We Protect Your Privacy

Your account data, cookie choices and payment records sit at the centre of this Privacy Policy, so you know what we collect before you open your account.

Account data useCookie choicesTouch 'n Go contextPrivacy request paths
diss88 How We Protect Your Privacy
CONTACT ROUTES

Reach Us About Your Data

Privacy questions should go through a channel that lets us confirm your account safely.

Live chat privacy queue Start a chat from your logged-in account when you need help with cookie settings…
Email privacy mailbox Send privacy requests from the email linked to your account.
Account centre updates Use the account centre to change contact details you can edit yourself, such as…
DATA PRACTICE

What We Do With Privacy Requests

Our privacy process is built around account checks, payment records and clear response paths.

Data we collect

We collect account details, contact fields, login timestamps, device signals and support messages.

Payment privacy

Touch 'n Go, GrabPay, Boost dan FPX records are used to match wallet activity, confirm transaction status and support account…

Cookie handling

Cookies help keep your session active, remember basic preferences and measure service performance.

Account protection

We use access logs, device checks and verification steps to reduce unauthorised account use.

Retention periods

We keep personal data only as long as needed for account service, payment records, dispute handling and legal duties.

Your requests

You can ask to access, correct, restrict or erase personal data where the law allows.

Privacy Questions Before You Open Account

These answers explain how the Privacy Policy works in everyday account use. They cover the data you provide, the records created when you log in, how payment references are handled and how to contact us. If your request involves legal rights, account access or eligibility, we will check the law that applies before taking action.

We collect the details needed to create and protect your account, such as name, contact fields, login credentials and device signals. We may also store support messages and payment references linked to your wallet activity.

Your phone number and email help us confirm account ownership, send account alerts and respond to privacy requests. If either detail changes, we may verify you again before updating sensitive records.

We use payment references to match wallet activity, confirm transaction status and handle disputes. We do not need your full banking password, and support should only receive cropped proof that shows the relevant reference.

Yes. Contact us through your logged-in account or linked email and state what you want to access or correct. We will verify ownership, check the legal basis and respond with the available next steps.

Cookies keep your session active, remember selected settings and help us detect unusual account access. You can manage them through your browser, but some account, wallet or security features may not work without essential cookies.

We keep data while your account is active and for periods needed for payment records, security checks, disputes and legal duties. After that, we delete it or remove details that identify you.

Access and eligibility depend on local law and are available where local law permits. If a legal check affects your account, we may request verification data and explain how the Privacy Policy applies.